The Occupational Certificate: Retail Supervisor (NQF Level 4) is a specialised qualification designed to equip individuals with the leadership and operational skills necessary to manage teams within the retail and wholesale sectors. This 12-month program prepares learners to coordinate staff performance, oversee day-to-day store operations, and resolve complex customer complaints to foster long-term brand loyalty. It bridges the gap for frontline employees promoted into leadership by focusing on practical competencies like task delegation, performance monitoring, and loss control. It serves as a critical pathway for career progression into senior management roles such as Store Manager or Merchandise Planner.

This qualification is designed to equip current and aspiring managers with the strategic and operational expertise required to lead a retail branch. Spanning 106 credits, the program integrates theoretical knowledge with practical skills and workplace experience in areas such as team leadership, financial performance optimisation, stock control, and service standard management. By completing this certificate, learners are prepared to oversee complex store functions, safeguard assets, and drive profitability within dynamic retail chain environments.

The Occupational Certificate: Shelf Filler (NQF Level 2) is designed to equip entry-level employees and school leavers with the essential skills for effective stock management and visual merchandising. The program focuses on applying merchandising principles, such as interpreting planograms to display products attractively, maintaining optimal inventory levels through stock rotation, and conducting accurate stock counts to minimize shrinkage. By emphasising compliance with safety standards and hygiene, particularly in perishable goods sections, the qualification aims to improve store operational efficiency and enhance the overall customer shopping experience.

The OC: Store Person (NQF Level 2) is designed to equip learners with the foundational skills needed to manage stock efficiently in retail, wholesale, and warehouse environments. This program focuses on the core competencies of moving, packing, picking, and accurately counting stock while adhering to strict safety protocols and housekeeping standards to minimize business losses. By combining theoretical knowledge with hands-on workplace experience, it prepares individuals for entry-level roles—such as pickers, pullers, or warehouse assistants—ensuring they can maintain an organized storage area that supports overall business profitability and operational effectiveness.